A General

• By placing an order, you agree to this policy.
• All returned or exchanged items must be unworn, unwashed, free from stains or perfume, and returned with their original tags and packaging.
• Please review size charts and confirm all order details before submitting. Changes are not possible once production has started.
• Custom and made-to-order cancellations are not accepted once production begins. Standard order cancellations should be requested promptly; policies may vary on a case-by-case basis.

Need assistance? Contact us via our Instagram or WhatsApp for refunds, exchanges, and support.

B Online, Boutique, Expo & Sale Purchases

• Boutique & Online Purchases: Refunds or exchanges are accepted within 14 days of purchase or delivery when items meet the return conditions.
• Exchanges are subject to stock availability.
• Expo Purchases: Not refundable. One exchange is allowed within 14 days when the item is in its original condition and meets the return conditions.
• Sale Items: Items purchased on sale are final sale and are not eligible for return or exchange.

C Haute Couture, Couture, Custom-Made & Made-to-Order

• Couture and Haute Couture pieces cannot be exchanged or refunded once production begins.
• Custom-Made Orders: No refunds or exchanges are accepted once production begins.
• Customizations, including colour or design changes after ordering, incur an additional charge of 25%–35% of the original price.
• Made-to-Order Outfits: Non-refundable. A one-time size exchange is allowed, subject to availability, within 14 days of receipt.

D Local & International Returns

• Customers inside Kuwait are responsible for return and delivery charges.
• Customers outside Kuwait are responsible for return and exchange shipping charges, along with any applicable customs duties, taxes, or fees.